Partner - Settlement.Commercial Operations

Key Deliverables

The Specialist, Partner Settlement will be accountable to achieve the following objectives:

Strategy Implementation

• Abide by and execute the functional strategy cascaded by the functional lead.

Governance

• Comply with the set governance mechanisms, under supervision from the functional lead.
• Abide by function's budgets in line with business objectives.

Operational Delivery

The role is accountable for the following work area outcomes:

Partner Settlement & Liquidation

• Execute and process daily settlements and liquidations for all Fintech partners (Agents, Merchants, Banks, Service Providers) in accordance with agreed SLAs.
• Set up and manage scheduled and automatic liquidations for partners and merchants.
• Review and initiate journals for partner settlements to ensure transactions are properly accounted for and authorized.
• Manage the float and virtual cash generation, advising Treasury on funding requirements based on reconciliation and settlement schedules.
• Daily Reconciliation of all incoming virtual card transactions and management of refunds
• Second level support; including GIMAC chargeback and clawback processing, validation of balance transfers, account adjustments, account blocking and reactivation, as well as handling any other requests escalated by the frontline team.

Operational Controls & Compliance

• Adhere to and implement internal controls to mitigate financial and operational risks in the settlement process.
• Ensure all settlement activities comply with relevant laws, regulations, and company policies related to financial operations.
• Flag any identified irregular transactions or movements during settlement processing to the Manager Operations.

Query & Incident Management

• Liaise with internal teams (Sales, Compliance, Risk, Finance) to resolve partner settlement disputes and queries.
• Act as the primary point of contact for banks, partners, and merchants on settlement-related issues, ensuring timely resolution and feedback.

Reporting

• Prepare and submit regular reports on settlement performance and partner payouts.
• Report on a daily basis to the functional lead relating to progress made within the work area and in accordance with the measurement metrics set by the organisation.

Job Requirements

Education:

• Bachelor in any Finance, Accounting or its equivalent in area of specialization
• Relevant post graduate qualification is an advantage

Experience:

• A minimum of 1 to 2 years’ total experience in a similar position with at least 2 years in a managerial role
• Experience in Fintech, banking or Mobile Money is preferred
• Experience in Mobile Money back office operations & support
• Experience in Agent & Merchant Management
• Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred

Competencies:

Functional Knowledge:

• Knowledge of Fintech, payment, e-commerce, banking, microfinance ecosystem
• Back office process Management
• Understanding of financial and operational risks
• Knowledge of accounting principles and practices
• Knowledge of financial systems and processes

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Knowledge of ERP systems (e.g., SAP, Oracle)
• Knowledge of financial software (e.g., Hyperion, TM1)

Behavioral Competencies:

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work independently and in a team environment
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and prioritize workload
• Ability to work under pressure and meet deadlines